Mitra138 Terms and Conditions — A Complete Guide to Platform Rules for Malaysian Members

1Acceptance of Terms and Conditions

Welcome to mitra138, an online casino and sports betting platform operating under a valid licence. This Terms and Conditions document constitutes a legally binding agreement between you ("Member" or "User") and mitra138 ("Platform", "We", or "Company").

By accessing the Mitra138 website, registering a new account, making a deposit, using any platform service or feature, or simply browsing our website content, you hereby confirm that you have read, understood, and fully agree to be bound by all terms and conditions set out in this document.

If you do not agree with any part of these terms, you are required to stop using the mitra138 platform. Continued use of the platform following any amendment to the terms will be deemed as acceptance of the amended terms.

2Member Eligibility

To register and use mitra138's services, you must meet all of the following eligibility requirements at all times:

• You are at least 18 years old at the time of registration and at all times while using the platform.
• You are registering as an individual on your own behalf, not on behalf of a third party or company.
• Use of the mitra138 platform does not violate any laws or regulations applicable in your region or country of residence.
• You have never been listed on any self-exclusion programme or gambling ban enforced by a government body or regulatory authority.
• You do not suffer from any illness or condition that may impair your ability to make rational decisions related to wagering.

3Account Registration and Management

Each individual is only permitted to have one (1) active account at mitra138 at all times. The use of multiple accounts — whether under different names, different email addresses, different phone numbers, or different devices — is strictly prohibited.

3.1 Registration Information

Upon registration, you are required to provide complete, accurate, and up-to-date information, including your full name as per your identification card, an active mobile number, a valid email address, and your exact date of birth. mitra138 reserves the right to request official document verification (KYC) at any time to confirm your identity.

3.2 KYC Verification Process

As part of our commitment to security and compliance, mitra138 conducts a comprehensive Know Your Customer (KYC) process. You may be required to submit a copy of your identification card or passport, proof of current address, and other relevant supporting information. Your first withdrawal may be held until KYC verification is fully completed.

3.3 Account Security

You are solely responsible for keeping your account username and password secure. Never share your login credentials with anyone. If you suspect your account has been accessed without authorisation, contact the Mitra138 support team immediately via 24/7 live chat.

4Deposits and Payment Methods

Mitra138 supports a wide range of safe and convenient deposit methods for Malaysian members, including FPX, Touch 'n Go eWallet, GrabPay, Boost, Visa/Mastercard, and selected cryptocurrencies.

• The minimum deposit is RM 20 per transaction.
• All payment methods must be registered under the same name as your mitra138 account — the use of third-party accounts is not permitted.
• Mitra138 does not charge any processing fees for deposits made via supported local payment methods.
• Deposits are typically processed and credited to your account within 1–3 minutes after the transaction is successfully confirmed.
• Mitra138 reserves the right to request proof of ownership of a payment method if any suspicious or inconsistent activity is detected.

5Fund Withdrawal

Withdrawals at mitra138 are processed efficiently and transparently. We are committed to ensuring your winnings reach you as quickly as possible, without unnecessary delays.

• Minimum withdrawal is RM 50 per request.
• Confirmed withdrawal requests are typically processed within 1–24 hours, depending on the payment method and the account's KYC verification status.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as the mitra138 account.
• Mitra138 reserves the right to conduct additional compliance checks on withdrawal requests exceeding certain limits before approving the transaction.
• Funds derived from bonuses may only be withdrawn after the specified wagering requirements have been fully met.

6Bonuses, Promotions, and Special Offers

Mitra138 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the following terms and conditions:

6.1 General Bonus Terms

• Each bonus carries a wagering requirement that must be met before any withdrawal is permitted.
• The wagering requirement for the welcome bonus is 20x total deposit + bonus unless otherwise stated in the specific promotion terms.
• Each bonus may only be claimed once per member, IP address, device, phone number, and payment method.
• Mitra138 reserves the right to withdraw or cancel any bonus if any attempt to abuse or misuse the bonus system is detected.

6.2 Bonus Validity Period

All bonuses credited to your account have a validity period as stated in the relevant promotional terms. Unused bonuses or unfulfilled wagering requirements within the validity period will expire and be automatically forfeited without any compensation.

6.3 VIP Programme and Cashback

Mitra138 VIP programme members are eligible for exclusive rewards including weekly cashback, personalised bonuses, and higher withdrawal limits. Specific VIP programme terms are outlined in the VIP section of the platform and may change from time to time at Mitra138's discretion.

7Game Rules and Fairness

All games available on the mitra138 platform use Random Number Generator (RNG) technology that has been audited and certified by internationally accredited independent testing bodies. This ensures that every game outcome is truly random and free from any manipulation or external influence.

• The Return to Player (RTP) rate for each slot game is stated in the respective game information and is audited on a regular basis.
• In the event of any dispute regarding game outcomes, Mitra138's server records will serve as the final reference.
• In the event of a technical error or system disruption during a gaming session, mitra138 reserves the right to void the affected round and return the wager to the player.
• Live casino games are managed by trained professional dealers and monitored through a strict video recording system.

8Prohibited Activities and Platform Misuse

The following actions are strictly prohibited on the mitra138 platform and may result in immediate account termination without any compensation:

• Use of automated software, bots, scripts, or any third-party tools to play or interact with the platform.
• Attempting to exploit technical bugs, system vulnerabilities, or software errors for personal gain.
• Credit card fraud, chargebacks, or any form of financial fraud.
• Opening multiple accounts to abuse the platform's promotions or bonus system.
• Transferring funds between mitra138 accounts with the intent to manipulate bonus terms or wagering requirements.
• Any activity that can be linked to money laundering or the financing of illegal activities.

9Account Termination and Suspension

Mitra138 reserves the right to suspend, restrict, or terminate any member's account at any time for the following reasons:

• Violation of any terms and conditions set out in this document.
• Suspicion or confirmation of fraudulent activity, money laundering, or other illegal activities.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Self-exclusion requests submitted by the member themselves.
• Instructions from a relevant regulatory body or authority.

Members who wish to voluntarily close their account may contact the Mitra138 support team. Valid funds will be returned once all required compliance checks are completed. Any bonus balance that has not met the wagering requirements will be forfeited upon account closure.

10Platform Liability Limits

Mitra138 provides its platform on an "as is" basis and makes no guarantee that the service will always be available without interruption, free of errors, or meet the specific expectations of every user. To the extent permitted by applicable law:

• Mitra138 is not liable for any losses arising from technical disruptions beyond the platform's control, such as internet failures, power outages, or cyberattacks.
• Mitra138 does not accept liability for indirect losses, anticipated loss of profits, or consequential damages suffered by any member.
• Mitra138's total liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days prior to the claim arising.

11Privacy and Data Protection

Mitra138 is committed to protecting the privacy and personal data of all our members. All information you provide during registration and platform use is collected, processed, and stored in accordance with the detailed Mitra138 Privacy Policy and the Malaysia Personal Data Protection Act.

Your data is protected by 256-bit SSL encryption at all times and will not be shared with third parties without your consent, except where required by law or a competent regulatory authority. For more information on how we handle your data, please refer to our Privacy Policy full terms.

12Amendment of Terms and Conditions

Mitra138 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time based on operational requirements, legal compliance, or changes in platform policy.

Any material changes will be communicated to members via in-platform notifications or email to the registered address at least 7 calendar days before such changes take effect. It is your responsibility to review the latest terms periodically. Continued use of the platform after the effective date of any changes constitutes acceptance of the amended terms.